Bentley College Easy English for business e-mail:   Help
Allan Edmands's project for the "Designing Effective Training Programs" class (3/00)
Bentley College
Introduction
Needs analysis
Goals
Instructional strategy
Screen mockups
Feedback
Help
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Help

This page is a placeholder for the help that will be available for the business e-mail course.

It provides some help for navigating through Allan Edmands's long-overdue project for the Bentley College "Designing Effective Training Programs" course (IN943C, March 30-31, 2000) itself. It also somewhat discusses the help that will be available to Japanese learners of the "Easy business e-mail in English" course, the subject matter of the Edmands project.

The page is divided into the following sections:


Help on navigating the project

This page is always opened in a second browser window. To return to the page you accessed help from, simply close this window.

The navigation bar on the left is provided only for illustration for the other pages in the project; although the links in this page's navigation bar are live (they all work), you should not click any of them. (Of course, you can use the navigation bar in any of the other pages with no problem.)

Okay, okay--you can click the navigation bar links on this page if you want to. I suppose you might want to have two or more of the project's pages open at the same time. But I strongly advise against your getting two or more of the "Introduction" pages open at the same time. Why is that? Assuming that you have the free Beatnik Player plug-in installed (as you were invited to do), the "Introduction" page runs a background music loop. If you get two or more of these loops running at the same time, you will hear a fairly unpleasant, unmusical contention.

If you have not downloaded and installed the Beatnik Player free plug-in, every time you open the "Introduction" page, you will see an annoying invitation to install it mask the animation on the screen. If you really don't want the plug-in, simply click Ignore.

(If you've already clicked Ignore and decide later during the "Introduction" that you would like the background music after all, you can download the free plug-in by clicking the Beatnik button at the bottom of the screen. There is another button to get the latest free Macromedia Flash Shockwave plug-in, too, which you will need to see the animation.)

Oh yes, if you want to turn the music off, there is a "turn-off" option at the bottom of the screen. The only way to turn it back on is to refresh your browser, which starts the "Introduction" from the beginning. For volume control, use the features on your computer's hardware and software.

Only the "Introduction" and the "Screen mockups" pages contain a Shockwave animation; all the other pages are simple HTML. You can navigate forward through the animation pages by clicking the >> button, and backward by clicking the << button. (Don't click them here; they won't work.) Occasionally a "skip" forward button is provided, for a fast path.

There are also brown rectangular buttons with yellow letters (resembling the links on the left navigation bar). These buttons might take you to a different page, generally opening in a second browser window.

Links at the bottom of a page that take you to a new page, and all the links in the left navigation bar (except the one that gets you to this help page and the Print version link), keep you in the same browser window.

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Help for the business e-mail course

Offline help

There will be a limited contextual help (help specific to individual screen items) available when the learner is offline. In addition, there will be help for the entire screen, explaining in Japanese what the various elements are and instructing the learners how to respond in step-by-step procedures. This help will be displayed in a separate window, enabling the learner to perform the actual task in the main window.

Online help

When the learner is online, an extensive help facility will be available in Japanese at the administration Web site, with all current versions of most browsers supported. This help will include examples and demonstrations, showing learners how to perform specific tasks and the likely results. The help will also include tips and techniques, acquainting the learners with aspects of the course software that they might otherwise have missed.

Learners will be able to consult the online help from:

  • Contents, which will list the major sections within help
  • Search for any item the learner types in
  • Links from one help item to another

Like offline help, online help will be displayed in a separate window, enabling the learner to perform the actual task in the main window.

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To return to where you accessed help from, simply close this window.